Refund Policy

Our status

The Betwinner Guide refund policy is short: we accept no payments, so we do not refund any. The Betwinner refund rules are published on the operator’s site and may change.

What can be refunded

If a bet was accepted with an obvious technical error, the operator decides under its own rules. We recommend reading the operator’s bet settlement rules in advance.

Mistaken payments and bonuses

For a mistaken payment, have the transaction number and the time of the transaction ready. Bonus money generally cannot be refunded to a card like an ordinary deposit.

Withdrawals and chargebacks

A delayed withdrawal is not a reason to demand a refund but a reason to check its status with support. Disputed payments often lead to funds being held on the account until the matter is resolved.

Where to turn

Keeping careful track of what you spend on gambling helps you spot mistaken charges quickly. Ask Betwinner support about refunds on your account.